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Shipping

Allerchic eczema and allergy shop shipping options

Allerchic currently offers two shipping company options for domestic orders (Orders within Australia) and one for international orders. We are looking at providing a Free Shipping option however when surveyed the Allerchic community stated they would rather have a quicker paid shipping option than a slower free service.

Allerchic aims to dispatch orders as soon as possible. We strive to dispatch Orders received before 11am AEST/AESDST the same day they arrive. Please provide an accurate email address and phone number when you place your order. We use this to send you a tracking number and dispatch email when your order has been sent.

Please note: We can not post orders on Public holidays or weekends due to Australia Post restrictions.
For orders lost in transit by Australia Post Allerchic will work with you by lodging a “lost parcel” complaint. Please note that these can take up to 21days to resolve. Australia post usually won’t start an investigation until after 21days of parcel dispatch, so these can take up to 42days to resolve. To avoid this we suggest adding signature on delivery to your order, or using the Mailman courier system.

Allerchic DOES NOT charge you a packaging, handling or transport fee. We only charge you what
Australia Post or Mailman charge for the cost of shipping.

Australia Post Australia only shipping options:
  • Parcel Post: Australia post advise 2 -14days delivery time. Parcels will be left, if you are not home or a card will be left advising your parcel is at your local post office. Tracking is provided. Allerchic highly recommends paying the extra $2.95 for Signature on Delivery to be assured of your orders arrival.
  • Express Post: Australia Post advise they may deliver parcels on a Saturday, for areas that have Saturday deliveries available. Read more here Next day delivery or fastest possible delivery for other areas. Parcels will be left, if you are not home or a card will be left advising your parcel is at your local post office. Again Allerchic highly recommends paying the extra $2.95 for Signature on Delivery to be assured of your orders arrival.
  • Signature on Delivery: For a small additional fee Australia Post will not deliver your parcel without a signature. Your parcel will be sent to your local post office if you are not home and can be signed for and collected here.
Mailman Australia Only Courier shipping:
  • Mailman only deliver to residential or commercial premises, they do not ship to PO Boxes or parcel lockers.
  • Full tracking, plus signature on delivery.
  • Please note we only ship Mailman courier items on a Wednesday at this time.

 

Australia Post International Orders Shipping options:
  • International Economy Air mail: Australia Post advise orders can take 2 – 21 days to arrive. Tracking number is provided.
  • International Express Air Mail: Australia post advise orders can take 2 – 14 days to arrive. Tracking is provided.
  • International courier service: Fastest International post service offered by Australia Post with signature on delivery.

Please Note:
Due to the worldwide Covid-19 pandemic there may be delivery delays in some areas, outside Australia Posts normal parcel guarantees.